Letter from the President: Love, Serve, Care

December 2016

I recently had a re-visit with the book, "The Carpenter: A Story About the Greatest Success Strategies of All," by Jon Gordon. I reflected on our work family as I reviewed the simple strategies of Love, Serve, and Care. I thought it appropriate to share how these success strategies can continue to be employed as we, this Four Seasons family, move forward.LOVE, NOT FEARThe carpenter in this story tells Michael, the business owner, "When it comes to your business, focus on the love you have of building it rather than the fear of losing it. Don't let fear sabotage your dreams. You only have one life to live so you might as well go for it. Fill it up with love, not fear. When you build your business with love, it can't help but grow. When you love the work you do, you will do great work. You were created with love, you are loved, and you are meant to share this love in all that you do. Build everything with love! Greatness is built with love."

I hope we provide an atmosphere, for all of you, to work with great love and not with fear. People who love what they do and who they do it with are tireless in doing their work.

Once again the carpenter teaches, "Always remember that your greatness as a leader will not be determined by how much power you accumulate. It will be determined by how much you serve and sacrifice for others to help them become great. Great leaders don't succeed because they are great. They succeed because they bring out the greatness in others. I believe you have to have an ego to want to be great, but, ironically, you must give up your ego and serve others in order to be great. To become a great leader, you must be a servant leader. Only through service and sacrifice do you become great. You must serve in order to lead."

Who have we served in order to make them great today? What is our strategy to make our clients great? What are our intentions about making each other great?

Finally, the carpenter says of his third strategy, "When we care, we care about every inch, every detail. We care about design. We care about the materials we use. We care about ingredients. We care about our team. We care about each interaction. We care about how each team member feels. We care about service. We care about how each customer feels. We care about all the little things that lead to big success. When we care, we build things that others care about. When we care, we are craftsmen and craftswomen who are always looking to get better, work harder, and care more."

Caring is what makes us stand out and keeps our clients coming back. Caring is what makes our work team special and efficient and reliable. Craftspersons who care deeply create masterpieces that enhance the world around them.

This Christmas, I am thankful for this group of extraordinary people we call FSE. I have been most privileged to watch us grow in numbers and grow in stature over the last twenty-two years. You have made my work life rich because of the way you tirelessly love, serve and care for each other and our clients every day. On the roughest days I have always cherished the opportunity to come to work with remarkable people doing remarkable things. I know that each of you will continue to make each other great as we go about serving with excellence and exceptional care. To paraphrase the words from another book about a carpenter we remember during this wonderful season, "It is good and pleasing for us to dwell and work together in unity of vision and purpose." Be Blessed this Christmas knowing you are greatly loved!

Ken Dickerson